We use the Device Information that we collect to help us screen for potential risk and fraud and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising ) Payment We use securely process for your online payment. The transaction is processed with the payment providers servers and no personal Payment data is collected or stored on our website. See the payment providers Terms & Conditions Customs RequirementsNew Zealand law requires customs documentation to be attached to all international packages. This includes the cost and a description of the goods. We complete this documentation. However, we have no control over any taxes and/or duties levied or items which may not be allowed into other countries. Any additional charges or matters are your responsibility. Please contact your local customs office for further information and check you can import the items being ordered. Delivery Within New Zealand We deliver all items with New Zealand Post or Fastways couriers If a signature is required and there is no-one home, the courier will leave a card so the recipient can arrange a time for re-delivery. International DeliveryWe use New Zealand Post as our preferred freight service . Their International Air option does not include tracking. International Air Courier and International Express Courier include tracking and require a signature on delivery.
Your ObligationsPlease ensure you enter the correct delivery address when ordering items. We copy and paste the delivery address directly from the website to ensure accuracy. If there is any customer error in the address given, redelivery to the correct address may incur an additional delivery charge.Once an order has been passed on to New Zealand Post or fastway couriers we cannot be responsible for and damage or lost of any items. We will do our best to track and trace the items. If you have any issues with your purchase please contact us: NZ Consumer Guarantee ActAll purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act. Returns and RefundsYou don't have the right to return goods simply because you've changed your mind or your circumstances have changed. When products are faultyWhen a product isn’t up to scratch, the Consumer Guarantees Act gives you powerful after-sales rights.The Act says products must be of acceptable quality, fit for purpose and match their description.If a product has a minor fault, the retailer can choose to repair the item, replace it, or refund your money.But if the fault is major, it’s your choice whether you opt for a replacement or refund. A major fault means a reasonable consumer wouldn't have bought the product if they'd known about the problem.The retailer can't palm you off to the manufacturer – you have the right to take the item back to the shop and have it fix the problem. Just changed your mind?You don't have the right to return goods simply because you've changed your mind or your circumstances have changed.